TurtleClips is fully committed to complying with the requirements of the General Data Protection Regulation (GDPR).

Protecting your information and privacy is extremely important to us. If you have any questions or have a GDPR related request, you can email us at hello@turtleclips.com.

• We will never sell your data to any third parties.

• We will only use your data using the consent you have provided and to process orders.

• We will use your data to send you marketing communications based on whether you have provided your explicit consent by giving a positive opt in when signing up.

• You can opt out of receiving marketing communications emails from us at any time by clicking 'unsubscribe' in the footer of all emails.

• Should you wish to request access or deletion of your personal data, please email us at hello@turtleclips.com.

WHAT DATA DO WE COLLECT AND WHY?

1.     When you create an account or buy from us:

When you create an account with us, we collect your name and email address. When you make a purchase from us, we collect your delivery address and payment details if you already have an account with us.

If you checkout without making an account with us, then we collect your name, email address, delivery address and payment details.

Our lawful basis to handle your data in this way is because it is necessary for the contract between us.

2.     When you send us photos and feedback of our products:

We will use some of these to promote TurtleClips online and in print materials. This could be by posting the photos and feedback on our Instagram, or printing them in our brochures. The lawful basis we rely on under data protection law to do this is our legitimate interests to promote TurtleClips. You can ask us to stop using your data in this way by contacting us at customerservice@turtleclips.com.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

·       Internal record keeping.

·       We may use the information to improve our products and services.

·       We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address which you have provided.

·       From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. 

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We do not store credit card details nor do we share customer details with any 3rd parties.

COOKIES AND HOW WE USE THEM

A cookie is a small data file that is temporarily stored by your browser on your computer’s hard drive. Turtleclips.com website uses a number of cookies to operate. Cookies do a number of different jobs such as remembering your chosen items and showing us how our website is used. This information allows us to offer you a better service and an improved browsing experience.

For further information about managing and disabling cookies on your computer see www.allaboutcookies.org/manage-cookies.

We are registered with the Information Commissioner’s Office with number ZB305729.

This privacy policy was last updated on 3 March 2022.